Returns & Exchanges

At Jura Watches, we offer a 30-day return policy to ensure you are completely satisfied with your luxury timepiece or fashion accessory. Items must be returned in their original, unworn condition with all official packaging and documentation included.

Return Process

• 1.
  Initiate Your Return

  Contact our dedicated customer service team or visit our online returns portal to request a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Item

  Securely pack your watch in its original presentation box, ensuring all protective films, tags, and warranty cards are enclosed within a sturdy outer shipping carton.

• 3.
  Ship to Jura Watches

  Affix the provided return label and ship your package via a tracked and insured courier service to ensure safe arrival at our service center.

• 4.
  Inspection and Refund

  Once our specialists have verified the item's condition, your refund or exchange will be processed to your original payment method within 5-7 business days.